These Payment Terms supplement InstantNode's Terms and Conditions and apply to all orders of hosting, server, infrastructure and other digital services, unless otherwise agreed in an individual case.
1. Prices and Taxes
The prices shown in the order process at the time of the order apply. Because the small-business regulation under § 19 of the German VAT Act (UStG) applies, no value-added tax is charged or shown separately on invoices. External balance top-ups or top-up invoices, and subsequent internal charges against the already topped-up panel balance, are made in accordance with the rate information displayed in the panel in each case.
2. Due Date
Unless otherwise stated in the order process, charges for balance top-ups and other prepaid products are due immediately upon conclusion of the contract. The provision or continuation of a service requires that either the selected top-up amount has been paid in full or that sufficient panel balance is available for the specific service.
3. Accepted Means of Payment
InstantNode accepts only the means of payment offered in the order process and in the customer account. There is no entitlement to the provision of a particular means of payment. InstantNode is entitled to exclude individual payment methods in individual cases for objective reasons.
4. Default
If the customer is in default with payments due, the statutory default provisions apply. InstantNode is entitled, following a prior reminder and a reasonable period being set, to temporarily suspend services if outstanding claims are not settled and no mandatory statutory rights stand in the way. For prepaid services, InstantNode may refuse the provision of new services or the renewal of ongoing services from balance as long as there is no sufficient balance or settlement of payment. The right to assert further statutory claims remains unaffected.
5. Returned Direct Debits, Chargebacks and Third-Party Costs
If InstantNode incurs costs due to returned direct debits, unjustified payment reversals or comparable chargebacks for which the customer is responsible, InstantNode may demand reimbursement of the third-party costs actually incurred and necessary. The customer remains entitled to prove that no damage or substantially lower damage has occurred.
6. Set-off and Right of Retention
The customer may only set off against counterclaims that are legally established, undisputed or ready for decision. The customer may only assert a right of retention insofar as it is based on claims arising from the same contractual relationship. Consumers' rights in respect of defects remain unaffected.
7. Invoices and Provision
Invoices may be provided electronically in the customer account or transmitted by email. This applies in particular to balance top-ups as well as other billing-relevant credits or charges, insofar as invoicing is provided for in the panel. The customer is obliged to keep the stored email address up to date and to back up the provided invoicing documents themselves, insofar as no statutory retention obligations of InstantNode stand in the way.
8. Refunds
Refunds under the statutory right of withdrawal are always made using the same means of payment used for the original transaction, unless expressly agreed otherwise with the customer.
Outside the statutory right of withdrawal, paid, unused panel balance is refunded upon request - for example upon account closure - using the original means of payment where technically possible; third-party payment fees actually incurred may be deducted. Promotional, bonus or free credit is excluded from any payout. Refunds for services already consumed, incorrect bookings or goodwill cases outside the statutory right of withdrawal are, as a rule, granted as a credit to the panel balance in accordance with the rules on the Right of Withdrawal page.